FAQ, TERMS & CONDITIONS
VIRUS UPDATE - WE ARE STILL OPEN!
DEAR CUSTOMERS, WE ARE STILL OPERATING AND DELIVERING BABYBOXES!
Due to the virus, some of us are working from home so emails & phone calls may take a little longer to return. Please rest assured, we are still delivering beautiful babyboxes as usual.
ARE THE PRICES IN AUSTRALIAN DOLLARS?
Yes, all the prices on our site are in Australian Dollars
HOW QUICKLY WILL MY BABYBOX BE DELIVERED?
We make every effort to ensure your baby gift is delivered pronto! Please click here for our delivery details page.
CAN I USE MY AMEX CARD?
Yes we accept Amex payments.
WHAT SIZE IS THE BABY CLOTHING?
All our baby clothing is size 000 - which is newborn age to 3 or 4 months. If you require bigger size clothing, we do stock most items in size 0 - please type "size 0" in the comments section of your order.
DO YOU DELIVER OVERSEAS?
Yes - when you enter your overseas delivery address the cost will be calculated for worldwide delivery of your babybox.
DO YOU SELL YOUR BABYBOXES IN A RETAIL SHOP?
Yes, our warehouse is now open to the public on Fridays 9.30am -2.30pm - 7b Hickson St, Botany, NSW, 2019 - 1300881419
CAN I ORDER INDIVIDUAL ITEMS?
Yes, you can order individual items from our add to your gift page these items can be bought on their own and posted out to you with delivery only $3.95. You also have the option to add individual items to a set baby gift box.
TERMS & CONDITIONS
1. Incorrect Address
An extra delivery charge will be applied if an incorrect delivery address is provided or mum has left hospital.
Babybox orders can be cancelled up to point of dispatch, but not after the babybox is already in transit.
3. Returns & Refunds
At Babyboxes, we strive to ensure every baby box is made to the highest standard & contain quality products. We want every customer and recipient to be completely happy with our products and we will do whatever we can to accommodate return requests for our customers.
The items must be returned to us without being washed or used & the items need to be returned to us using the same care of packaging as they had been sent out in. Please note the cost of returning any items is the responsibility of the customer & Babyboxes cannot be liable for any items being returned going missing so please consider a traceable form of posting.
Babyboxes only refund the purchase amount if the items received are faulty eg: rips or holes in the fabric, buttons missing or broken etc. If you do have a faulty item, please contact us on 1300 88 1419 or by email on firstname.lastname@example.org to arrange your replacement or refund.
4. GST Information
To make things absolutely clear we show on your invoice the price before tax; the GST amount; plus the total amount payable.
Illustrations in this web site are for purchasing guidelines only. Manufacturing changes can result in variations to illustrations.
The depiction of colours is as accurate as reproduction allows.
Delivery of illustrated merchandise is subject to availability and babyboxes.com.au cannot be held responsible for delays. Any merchandise in the web site may be discontinued without notice.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY BABYBOXES.COM.AU ON AN ":AS IS": AND ":AS AVAILABLE": BASIS. BABYBOXES.COM.AU MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE & USE OF THE PRODUCTS SOLD ON THIS WEBSITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLEBY APPLICABLE LAW, BABYBOXES.COM.AU DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESSFOR A PARTICULAR PURPOSE. BABYBOXES.COM.AU DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM BABYBOXES.COM.AU ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. BABYBOXES.COM.AU WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THESE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOTALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.